Shopify & Nash Billing and Payment FAQ

Last updated: August 20, 2025

This guide explains Nash's billing structure, trial period, and payment processes.

Review Platform and Delivery Fees

There are two types of fee's to keep your delivery operations running smoothly.

1. Nash Platform Fee

  • Shopify (not Nash) charges your Nash plan fee after your 7-day trial period ends

  • The charge occurs 7 days after you enter billing info and choose your Nash plan. We will send you an email notification the day before your trial ends.

  • This fee covers access to the Nash platform and features

2. Delivery Fees

  • Nash bills weekly for all completed deliveries via Stripe

  • You receive a consolidated invoice every week

  • This makes tracking delivery expenses simple and predictable

Understand Your Trial Period

Your trial begins immediately after choosing your Nash plan for your Shopify store. During this risk-free period, you can test all Nash services without platform fee charges. We will send you an email notification the day before your trial ends.

Track Weekly Delivery Billing

Nash consolidates all your delivery charges into one weekly invoice. This billing cycle runs every week and includes all deliveries completed during the previous week through Stripe.

Learn How Delivery Fees Work

Understanding the delivery fee flow helps you manage your business finances effectively.

  • Customer delivery payments go directly to you

  • Nash pays delivery providers (like Uber) on your behalf

  • Nash invoices you weekly for these paid deliveries

  • You receive consolidated invoicing across multiple delivery providers

This system provides seamless billing management - one of Nash's key benefits for merchants.

Update Payment Information

Managing your billing information ensures uninterrupted service.

  1. Log into your Nash dashboard

  2. Navigate to Settings > Billing

  3. Update your payment method

You're automatically enrolled in auto-pay for convenience.

Accepted Payment Methods

Nash accepts all major credit and debit cards through secure Stripe payment processing.

Contact Support

Need additional help? Reach out to our support team:

  • Email: support@usenash.com

  • Select the Chat with Us button in the bottom left corner of your Nash dashboard