Failure Reasons

Last updated: September 15, 2026

Different failure reasons will be presented to the driver at different points in the delivery. Use this as a reference, as this is not available in the portal.

Hey! Here's when each set of failure reasons shows for Walmart Vans:

At Pickup

  • Package Damaged

  • Package Not Found

  • Severe Weather

  • Oversized Item

  • Other

Dropoff (attempted)

  • Package Damaged

  • Package Not Found

  • Severe Weather

  • App Issues

  • Cannot Access Customer

  • Customer Refused

  • Unsafe Location

  • Other

Dropoff (unattempted)

  • Package Damaged

  • Package Not Found

  • Severe Weather

  • App Issues

  • Out of Drive Time

  • Mechanical Issue

  • Safety Incident

  • Personal Emergency

  • Other