If you run into a term you’re unfamiliar with when navigating through the knowledge base, you can use this page to look up its definition.

Business Price: the proportion of the delivery fee that the Merchant pays.

Customer: the end customer receiving the order.

Dispatch Strategy: this allows you to enable features such as Auto Dispatch based on a Strategy, Auto Reassign on Provider Failure, and Auto Reassign based on Pickup/Dropoff Time(s) that decrease the amount of time monitoring and manually making changes to jobs.

Job: a job is a package, or a set of packages, that needs to be moved from one or more locations, and delivered to one or more different locations

Job ID: a unique identifier for a job in Nash. You can reference a job to our team by using the Job ID link which is the URL of your job (template: https://portal.usenash.com/active/JOB ID/TASK ID)

Manual reassignment: allows you to reassign a job to another provider instead of using auto-reassign from the dispatch strategy.

Merchant: any business using Nash to provide deliveries to their end customer. (That’s you! 😊 )

Package: any physical item that needs to be moved from one location to another location.

Package Value or Order Value: the total value of the package or order that is to be delivered not including the delivery fee, tip, or any other fees.

Provider: the delivery company assigned to complete your order

Task: a job is dispatched to an individual fleet, which creates a task. A task has a status associated with or defined by the fleet it was dispatched to.