At pickup and delivery, you have a few minutes to exchange parcels with your driver. If it takes longer, a fee will be charged. This fee helps to compensate for the driver's efforts and time spent waiting.
These situations often lead to waiting time fees:
Packages not ready for pickup
Drivers waiting for access to a building
Loading or unloading heavy or large items
To avoid extra charges:
Check your ETA to know when the driver will arrive.
Prepare and label your parcels ahead of time.
If your building requires access, add the access instructions to the pick-up or drop-off instructions section provided in the portal or inform the receptionist about the parcel so the courier can get in.
Double-check your address and provide the correct contact info.
How Wait Fees Are Calculated
Pickup complete(actual) minus the later of Pickup Arrived.
If you think you were unfairly charged for waiting time, drop us a message on Live Chat or send us an email: [email protected]