Read a customer profile

Last updated: August 16, 2026

A customer's profile pulls together everything you know about one recipient — their history, their delivery patterns, and their proof-of-delivery photos — so you can see the relationship at a glance.

Note

Customers is currently in beta and may not be turned on for your organization yet. Reach out to Nash for early access.

Open a profile

From Customers, select a customer. The profile opens with a header showing whether it's a business or consumer account, how long they've been a customer, and badges like Top customer, Frequent, or New customer.

The tabs

Tab What's on it
Overview The summary — stats, patterns, and recent activity (below).
Orders The customer's full order history.
Activity A timeline of orders, refunds, and preference changes.
Notes Your team's notes, plus the customer's proof-of-delivery photos and signatures.

What's on the overview

  • Lifetime stats — total orders, lifetime spend and average per order, and on-time rate. The on-time rate appears once there are at least a few dispatched orders to measure — before that it's hidden rather than shown on too little data.
  • Lifetime breakdown — how the customer's deliveries split across delivered, canceled, and failed.
  • Delivery-window heatmap — when this customer tends to receive deliveries over the last 90 days. It sharpens with more orders and is directional, not a prediction.
  • Courier and service-time views — arrival-versus-drop-off on a map and average service time.
  • Recent orders — the five latest orders (their full history is on the Orders tab).

You'll also see surfaced patterns — highlights like a dormant high-value customer or a repeat late-delivery pattern. These are computed from the customer's own order data to point you at what's worth a look; they're signals, not live AI recommendations.

Actions

Open the actions menu on a profile to:

  • Copy customer ID — grab the ID to reference elsewhere.
  • View all orders — jump to the customer's full order history.

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