Workflow triggers, conditions, and actions

Last updated: August 4, 2026

This is the full catalog of what you can build a workflow out of: every trigger, condition operator and property, and action available in the portal. The how-to and recipe articles link back here instead of repeating the list — use this page to look up an exact label while you build.

Triggers

Triggers are grouped into categories in the trigger picker. Five currently appear there, plus one reserved category:

  • Order — order lifecycle events. For example: Order is being created, Order has been created.

  • Delivery — delivery tracking & status events. For example: Delivery Status Transition, Proof of Delivery Uploaded.

  • Task — task dispatch & assignment events. For example: Task Reassignment, Live Monitoring Status.

  • Job — job-level events. For example: Job Creation Failed, Address Validation Failed.

  • Activity — activity & optimization events. For example: Activity Status Transition, Optimization Action Status.

  • Other — reserved for system and custom events; none are currently surfaced in the trigger picker.

Conditions

A condition tests a property of the job against a value, using an operator:

  • Operators: Greater Than, Less Than, Equals, Does Not Equal, Greater Than or Equal, Less Than or Equal, In, Not In, Starts With, Ends With, Contains, Does Not Contain, Length.

  • Properties (representative — many more are available in the picker): Package / Order Value, Driver's Tip, Delivery Mode, Pickup Business Name / State / Zip / Country, Dropoff Business Name / City / State / Zip / Country, Items Count, Number of Packages, Driving Distance, Day of Week, Minutes Until Pickup, Minutes Until Dropoff, package dimensions (width, height, length, max dimension), Package Weight, Package Cube, Tags.

Add multiple conditions and combine them with AND / OR to match exactly the situations you care about.

Actions

The action catalog, grouped by what it does:

  • Dispatch & routing: Set dispatch strategy, Set optimization strategy, Auto reassign delivery, Remove Order From Route.

  • Order changes: Cancel Delivery, Cancel Order, Flag Delivery, Modify order price or tip, Add tag, Add requirements.

  • Notify: Send an Email, Send a Sms, Send Slack message, Send Teams message.

  • AI & automation: Call with AI agent, Browser Automation, Extract Metadata Field, Summarize, Emit Custom Event.

Exact options available to you may vary by org.

See build a workflow to put these together.