Order fields & settings reference

Last updated: August 20, 2026

This is a field-by-field reference for the order Edit drawer: every input that has a label in the portal, grouped by what it controls. It doesn't cover how to create, dispatch, or troubleshoot an order — for that, see How orders work and the related articles linked at the bottom.

Open any order and you'll find the same set of tabs: Pickup, Dropoff, Package, Merchant, Delivery Windows, Warnings, Activity, and Documents. The tables below follow that structure, grouped by subject rather than by tab, since Pickup and Dropoff share the same set of fields and Package covers several different concerns at once.

Warning

Once an order is dispatched, it's locked. Most fields can no longer be changed at all — edits are refused outright, or silently dropped without being saved. A small, organization-level exception exists for Items and Dropoff instructions, but it isn't on by default; whether it applies to your organization varies. Don't count on editing a dispatched order — treat dispatch as the point of no return.

Order identity

These sit in the drawer header, not in a tab. None of them are editable — they're the order's identifying information.

Field What it does Notes/constraints
Order ID Nash's identifier for this order. Read-only.
Delivery ID Links to the job this order created. Only appears once the order has dispatched. Selecting it opens the delivery.
Created At When the order was created. Read-only.
External Group ID Your own reference ID, if the order was created as part of a group. Read-only; set at creation, not editable here.

Contact

The same three contact fields appear on both the Pickup tab and the Dropoff tab — one set for the person or business you're picking up from, one for the person or business you're dropping off to.

Field What it does Notes/constraints
Business Name The business at that stop, if any. Optional; used alongside or instead of a person's name.
First Name / Last Name The contact person at that stop. At least a name or a business name is required — the order can't validate with both blank.
Email Contact email for that stop. Optional.
Phone Number Contact phone number for that stop. Required on both pickup and dropoff — an order without a valid phone number won't pass validation.

Pickup & dropoff addresses

Also on the Pickup and Dropoff tabs, alongside the contact fields above.

Field What it does Notes/constraints
Address The full street address for that stop, entered with autocomplete. Typing here is what drives the rest of the address fields below.
City The city, derived from the address. Read-only — set by the address lookup, not typed directly.
State The state, derived from the address. Read-only.
Zip Code The postal code, derived from the address. Read-only.
Country The country, derived from the address. Read-only.
Instructions Free-text delivery or pickup instructions for that stop. Optional. Long instructions get an AI-generated summary alongside the text you entered.
Barcodes Barcodes tied to that stop. Optional, under an advanced/collapsed section.

Note

If a stop matches an address you've saved before, the portal shows a saved-location badge and lets you pick from your saved locations instead of retyping the address.

Scheduling & delivery mode

On the Package tab.

Field What it does Notes/constraints
Delivery Mode Whether the order goes out now or at a scheduled time. Choosing "Scheduled" reveals the time and timezone fields below.
Timezone The timezone the scheduled times are interpreted in. Only shown when Delivery Mode is Scheduled.
Pickup Start Time / Pickup End Time The window the pickup should happen in. Only shown when Delivery Mode is Scheduled. Start must come before end.
Dropoff Start Time / Dropoff End Time The window the dropoff should happen in. Only shown when Delivery Mode is Scheduled.

Note

Delivery windows are a separate, org-specific concept from the scheduling fields above — see the next section.

Delivery Windows

A separate tab from Package scheduling. Instead of typing start/end times directly, you pick from a list of windows your organization has already defined, and the portal shows you which ones this order is eligible for.

Field What it does Notes/constraints
Window name Which delivery window the order is assigned to. Selected from a list, not typed.
Start time / End time The window's delivery hours. Shown for reference; set on the window itself, not per order.
Cutoff time The latest time an order can still book into that window. Shown for reference.
Price What the window costs, if your organization charges for delivery windows. Shown for reference.
Remaining capacity / Maximum capacity How much room is left in the window versus its total capacity. Shown for reference; an order can't be assigned to a full window.
Minimum order value The lowest order value the window accepts, if set. Shown for reference.

Note

The Delivery Windows tab only appears for organizations that use delivery windows. Availability varies by organization — if you expect to have it and don't see it, reach out to Nash.

Items & package

Also on the Package tab.

Field What it does Notes/constraints
Items Count The total number of items in the order.
Currency The currency the order's value is stated in.
Value The declared value of what's being delivered. Required — an order without a value won't pass validation.
Identifier An optional reference string for the package. Optional.
Description A free-text description of what's in the order. Optional.
Tags Labels you attach to the order for filtering and reporting. Optional.
Dimensions — Weight / Height / Width / Depth The overall size and weight of the package. Optional, under an advanced/collapsed section.

Per-item detail

Selecting into the item list on the Package tab opens per-item fields — useful when an order has more than one distinct item and you want to track them individually.

Field What it does Notes/constraints
Item ID Identifies the individual item.
Count How many of this item.
Weight The item's weight. Optional.
Value The item's individual value. Optional.
Description A free-text description of the item. Optional.
Barcode A barcode for the item. Optional.
Dimensions — Height / Width / Depth The item's size. Optional.
Sub-items Items nested underneath this one. Optional; used when an item is itself a bundle of smaller items.

Dispatch & optimization

Also on the Package tab. These fields control how the order gets picked up and carried — by a delivery network Nash dispatches to, or by your own fleet — rather than what's in it.

Field What it does Notes/constraints
Dispatch Strategy Which strategy governs how this order gets dispatched — which providers or fleets are eligible and under what conditions it dispatches automatically. Required. The strategy's own settings (allowed providers, auto-dispatch conditions, fee limits) aren't edited here — only which strategy the order uses.
Optimization Strategy Which strategy governs how this order gets grouped and sequenced with others when building routes. The strategy's own settings aren't edited here — only which strategy the order uses.
Requirements Special handling requirements the order has. Optional.
Minimum Vehicle Size The smallest vehicle size that can carry the order. Optional. Narrows which providers or drivers are eligible.
Driver Tip A tip amount for the driver, with quick preset buttons. Optional.

Merchant

On the Merchant tab. Unlike every other section here, this one is display-only — there's nothing to set.

Field What it does Notes/constraints
Name The merchant associated with the order. Read-only. Only present on orders that carry merchant information.
Fee The fee associated with that merchant. Read-only.

Advanced fields

A handful of fields sit under an "Advanced" section on the Package tab, collapsed by default because most orders don't need them.

Field What it does Notes/constraints
Reference ID An additional reference string beyond Identifier. Optional.
Pickup Service Time / Dropoff Service Time How long the stop is expected to take once a driver arrives. Optional; feeds route timing estimates.
Metadata Free-form key/value data you attach to the order. Optional.

Note

A superuser-only JSON field for raw optimization parameters also lives in this section. It isn't part of the standard operator workflow, so it isn't covered here.

What's not a field

Three more tabs on the order round out the drawer, but none of them are things you set:

  • Warnings only appears when an order has a validation problem the portal doesn't have a labeled field for. It shows the raw error and asks you to contact support — it's an escalation surface, not something to edit.
  • Activity is a read-only timeline of what's happened to the order.
  • Documents lists any documents attached to the order.

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