Monitor delivery status

Every delivery on the details page shows a status badge near the top. It's the fastest way to see where a delivery stands without reading through the full activity history.

What the badge shows

The badge reflects the delivery's current state as it moves through its lifecycle — created, sent to a provider, a driver assigned, picked up, in transit, and dropped off. Along the way it can also show an exception state, like Delayed, Returned, or Failed, or a Canceled state if the delivery was canceled by the customer, the merchant, the provider, or Nash.

Failure and exception states are called out visually — typically a red or warning-colored badge — and include a reason, so you can see at a glance not just that something went wrong, but why.

See time in each status

In the Deliveries list, hover over or focus a row's status badge to open a Time in status card. It lists each status the delivery has been in, with the time spent in each — repeat visits to the same status are added together — under a bar that shows the spans in order. The current status keeps counting while the card is open, and the header shows the running total. Once the delivery reaches a final status, the header reads Took with the overall time and that status shows when it was reached. If the delivery failed or was canceled with a reason, the badge shows a small info icon and the reason sits at the bottom of the card.

Batch rows get the same card, showing the time the batch spent in each of its statuses.

How to use it

On the details page, treat the badge as a snapshot, not a log. It reflects the delivery's current status accurately, but not the events that led up to it. For the full step-by-step history behind that status, see track delivery progress on the timeline.