Nash is purpose-built to create deliveries from any order source you work with. Nash integrates directly with many of the most popular order sources, allowing for the automatic creation of deliveries within the Nash portal. Nash also has a full API to support custom workflows and integrations. To get started, however, we are going to go through how to create a delivery manually, directly in the Nash portal.

If you are already signed in and need to navigate to the delivery creation page, you can do so by clicking on the "+ Delivery " icon and then clicking Create Delivery.
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Every delivery consists of 3 basic tenets: a pickup location, a dropoff location, and something to be delivered-package information. By filling in the information for each of these items you will create a delivery.

Pickup information consists of an address, a name, a phone number, and instructions that will help the driver locate the intended location. Let's examine each of those in more detail.

This field is required and is the address that the delivery driver will need to go to in order to start the delivery. Nash validates the address and as soon as it is validated the map will update to reflect the pickup location.

This field is required and is the name of the business where the pickup will occur. This is especially helpful in situations where multiple businesses share an address, such as a shopping center.

This field is required and is the phone number the driver will use in the event they are having trouble locating the pickup location.

This field is optional but can be helpful for the driver to understand where to go to retrieve the delivery once they have located the address. These instructions are very useful for situations where it is not obvious how to proceed, such as if the pickup is actually at a loading dock behind the building, or if there is a specific counter to pickup at, or person to speak with at the pickup location.

Dropoff information is almost identical to pickup information. The only difference is that you have the ability to add a first and last name of the person receiving the delivery. All other fields are the same as when adding the pickup information.

All other information associated with the delivery can be added under the package section. This includes, but is not limited to, timing preferences, item counts, package value, driver tips, and delivery requirements. Let's review each option in detail.

By default, this option is set to now but you can also change it to scheduled. When creating a job set to now, you are requesting the earliest possible pickup and delivery. If you change the option to scheduled, you are able to set a pickup and dropoff time in the future.

The Items Count is used to help the driver understand how many different items or packages they are delivering, This is especially useful when delivering multiple items at the same time to ensure they are all picked up together.

Package notes are used to provide a description of the item(s) being delivered. This is useful both for the driver's understanding and for your own reference.

The reference ID is an optional field that is typically generated from an external system and allows you to map an external system to a Nash delivery.

The package value field should be the total dollar amount of the item(s) being delivered as shown on the order receipt.

The driver tip is the amount of money that the driver will be tipped for completing the delivery. While tipping is not required, there is a high correlation between a driver's tip and the speed and reliability of that delivery being fulfilled.

This field allows you to indicate to the delivery providers that your delivery requires a vehicle of a specific size. For example, if you need to deliver a couch, you do not want a delivery provider showing up on a bicycle.

This field allows you to set the features that the delivery provider must be capable of providing for each delivery. If you select one or more requirements that a provider cannot satisfy, they will be filtered out of the provider selection process.

The industry standard requirement is photo proof of delivery, which most delivery providers can accommodate.

This field allows you to tell the delivery provider the size of the item(s) in your delivery. For most deliveries, the default values do not need to be altered. If you are delivering large and/or heavy items, then providing proper size and weight dimensions will ensure an accurate quote from the delivery providers.
N.B: You will need to enter the package value to be able to enter dimensions.

You can optionally add a dispatch strategy. Depending on the specifics of the dispatch strategy you add, your delivery may need to be manually dispatched.

See this article to learn more about dispatch strategies and how to set up auto-dispatch and reassign.

You can request for a driver to arrive ASAP or to be scheduled, to request a driver at a scheduled future time, follow these steps:

Once you have finished adding all of your pertinent delivery information, click the Submit button and your delivery will be created in Nash! Assuming you did not add a dispatch strategy, you will need to dispatch the delivery to a provider in order to have it completed. See this article to find out more about manually dispatching your delivery.