Creating New User Roles

Last updated: October 1, 2025

Creating New User Roles

Nash enables you to create custom user roles as your team grows and responsibilities diversify. This feature allows Owners and Admins to set up roles with specific permissions, ensuring team members have the right access level to perform their tasks effectively.

How to Create a New User Role

To create a custom user role, follow these steps:

  1. Navigate to Settings > Team > Roles

  2. Click the Create New Role button

  3. Enter a name for the new role

  4. Toggle the desired permissions on or off

  5. Click Save to create the role

Note: Only users with Owner or Admin roles can create custom user roles.

Available Permissions

When creating a new role, you can configure various read/write permissions that determine what actions users can view or perform. Key permission areas include:

  • Analytics

  • Billing

  • Deliveries

  • Orders

  • Delivery History

  • Delivery Tracking

  • Dispatch Strategies

  • Notification Settings

  • Webhook Management

  • Workflows

  • User Management

  • Refund Management

Assigning Custom Roles to Team Members

To assign a custom role:

  1. Go to Settings > Team > Members

  2. Find the relevant team member

  3. Click the ellipsis under the Options column

  4. Select the new role from the dropdown menu

  5. Click Save to apply changes

Ask team members to log out and log back in for the changes to take effect immediately.