My Team Member Didn't Receive a Welcome Email

When adding a new team member to Nash, they typically receive a welcome email. If the email doesn’t arrive, here’s why and what it means for their access.

Why Didn’t My Team Member Receive a Welcome Email?

The most common reason is that the team member already has a Nash account with another organization. Here’s what happens:

1. You add them using their email address.

2. Nash identifies the email as linked to an existing account.

3. Instead of sending a welcome email, Nash adds your organization to their current account.

This approach simplifies access for users working with multiple organizations.

What Does This Mean for the Team Member?

If no welcome email is sent, the team member still has access to your organization:

1. When they log in, they’ll see your organization in their account.

2. They can switch between organizations using the selector in the Nash interface.

3. No new password or setup is required.

Nash connects accounts to avoid redundant steps.

Troubleshooting

If the welcome email doesn’t arrive, follow these steps:

1. Check if the team member already has a Nash account by asking if they’ve used Nash before or belong to another organization.

2. Have them log in and look for your organization in their account.

3. Verify the email address used. If incorrect, remove the entry and add them again with the correct email.

4. If issues persist, and the user is not part of another organization, they can sign up manually:

   • Go to portal.usenash.com.

   • Select Log In and then Can’t log in to your account?

   • Use the Reset Password workflow to enter their email, reset the password, and log in.

These steps ensure the team member gains access, even without the welcome email.