The Nash driver app

The Nash driver app is the app you use out in the field to run your deliveries. If you drive for an operator's own fleet — rather than for an outside carrier — this is the app on your phone: it's where you see the work you've been given, accept it, drive from stop to stop, and record proof that each delivery is done.

Who it's for

This app is for your operator's own drivers — the people who deliver directly for the business, not a third-party courier service. Your operator invites you onto the app; once you're in, the work assigned to your own fleet shows up here.

Your operator sets things up; you run the work

There are two sides to this. Your operator uses their own web dashboard to build out their fleet — adding drivers, setting what proof of delivery is required, and inviting people like you in. Once you've been invited and you're signed in, everything from there on happens in this app: you never touch your operator's dashboard. If you're still getting set up, your operator's own walkthrough for bringing drivers onto the app is Set up the Nash driver app — written for them, not you, but it explains what to expect from your side of the invite.

Active and New

When you open the app, you land on your home screen, split into two tabs:

• New — work you haven't accepted yet. Something waiting here is a delivery or route that's been offered or assigned to you.
• Active — work you've already accepted and are currently running.

Go Active with the status switch at the top of the app when you're ready to work, and go Inactive when you're not. Being Active is what tells the app — and your operator — that you're available to take on deliveries.

One experience, shaped by your operator

Depending on how your operator has set things up, your work might show up as full routes — a sequence of stops you work through one after another — or as individual deliveries you complete one at a time. You don't choose which; it's determined by your operator's setup, and either way the app walks you through the same basic rhythm: accept the work, get to each stop, do what's needed there, and mark it complete. You don't need to learn two different systems — just follow what's in front of you.

Works offline, catches up when you're back

Cell coverage isn't always reliable in the field, so the app keeps working when your connection drops — you can keep moving through your stops, capturing photos, signatures, and other proof of delivery. As soon as you're back online, everything you did offline syncs automatically. Just keep working.

Note

Exactly what you see and can do in the app depends on what your operator has turned on. Some organizations show route-level detail, in-app navigation, or certain proof-of-delivery steps; others don't. If something described in these articles doesn't match what's on your screen, check with your operator.

What you can do in the app

• How the driver app works — a closer look at how a delivery flows from start to finish, and how proof of delivery fits in.
• Get started on the driver app — install the app, sign in, grant the permissions it needs, and go Active.
• Accept and start your work — see what's assigned to you, accept or decline it, and begin.
• Run a stop, pickup to dropoff — navigate to a stop, handle what's there, and complete it.
• Capture proof of delivery — photos, signatures, and the other ways you confirm a delivery happened.
• Handle exceptions — what to do when a stop can't be completed as planned.
• Fill out driver forms — any additional forms your operator asks you to complete along the way.
• View your earnings — if your operator has it turned on, see what you've earned for the work you've done.

Nash dispatches; the provider or your own fleet performs the delivery.