Delivery Windows Feature Overview

Last updated: February 13, 2025

By leveraging delivery windows effectively, Nash merchants can streamline operations, improve customer satisfaction, and optimize resource allocation. This feature is particularly valuable for businesses managing high delivery volumes or offering scheduled delivery services.

What are Delivery Windows?

Delivery windows are specific time slots designated for deliveries. Each delivery window consists of:

  • A unique identifier (deliveryWindowId)

  • A designated date

  • A specific start and end time

  • A defined capacity for deliveries within that window

For example, A delivery window might be defined as 9-10am, with a capacity of 10, meaning having the capacity to accommodate 10 deliveries, and a delivery price of $5.

Use cases for Delivery Windows

1. Efficient Scheduling

Delivery windows help organize deliveries into specific time slots, enabling:

  • Balanced workload distribution throughout the day

  • Optimal resource utilization

  • Prevention of bottlenecks during peak hours

For instance, if you notice high delivery volumes during lunch hours, you can adjust capacity limits or offer incentives for alternative time slots.

2. Improved Customer Experience

Letting customers choose their delivery windows allows them to:

  • Select convenient delivery times

  • Plan their day around expected deliveries

  • Reduce missed deliveries

This flexibility enhances customer satisfaction and encourages repeat business.

3. Capacity Management

The capacity feature helps merchants:

  • Set limits on deliveries per time slot

  • Prevent overbooking

  • Adjust capacity based on resources and demand

Using historical data, you can optimize capacity settings to match peak periods while maintaining efficiency during slower times.

4. Operational Efficiency

Structured delivery windows support:

  • Optimized route planning

  • Reduced idle time between deliveries

  • Better overall logistics management

Advanced scheduling is particularly valuable for businesses like catering services that need to plan deliveries days ahead.