How to Set Up Pincode Verification for Deliveries

Last updated: December 16, 2024

Pincode verification is an added layer of security to ensure your deliveries reach the correct recipient. This feature requires customers to provide a unique code to confirm delivery completion.

How to Enable Pincode Verification

  1. Navigate to Dispatch Strategies

    • Go to Settings > Dispatch Strategies in your Nash dashboard.

  2. Enable Pincode Verification

    • Scroll to the Package Requirements section.

    • Check the box for Pincode Verification to activate this feature.

Shopify dispatch strategies settings page, showing the 'Package Requirements' section where the user can enable 'Pincode Verification' as one of the package requirements for this dispatch strategy.

Pincode verification is also available via the API for individual deliveries. For more information consult our API documentation here: https://docs.usenash.com/api-reference/job/package-requirements

How Pincode Verification Works

  1. Pincode Assignment

    • The pincode is the last four digits of the customer’s phone number (dropoff phone).

  2. Driver Process

    • Drivers do not know the pincode in advance for security.

    • At dropoff, the driver contacts the customer to confirm the pincode.

    • The driver enters the pincode into their app to complete the delivery.

Customer Notification

The customer receiving the delivery is supplied their their pincode through:

  1. Public Tracking Link

    • The pincode is visible on the customer’s delivery tracking page.

  2. SMS Notification

    • An SMS can be sent to the customer with the pincode.

Additional Security Options

Combine pincode verification with photo confirmation for enhanced security:

  • Drivers must take a photo at the dropoff location in addition to verifying the pincode.

Important Notes

  1. For manually created deliveries, ensure the dispatch strategy includes package requirements like pincode verification.

By enabling and correctly using pincode verification, you can reduce delivery errors and enhance customer trust. If you have further questions or need support, reach out anytime!