Driver Acceptance Feature

Last updated: March 3, 2026

Default Setting

Driver assignment can occur two ways:

  • Driver views new deliveries in the New tab and accepts the delivery

  • Dispatcher assigns the delivery to the driver, placing it in Active

What the feature does NOT do

  • Drivers can still see deliveries in the New tab and accept the delivery

  • Dispatchers can still assign the delivery to the driver

Feature Changes

  • When Dispatcher assigns the delivery to the driver, the driver is notified in the New tab they have been assigned a delivery, and must either ACCEPT or DECLINE the delivery

  • A loud tone is sounded on the drivers phone indicating a new offer

  • They have a certain amount of time to respond to the offer. This amount of time is configurable by the provider

  • If the driver does not respond within the allowed time, the offer expires and is returned to the unassigned state

  • The Unassign button on the delivery also is removed with this feature, as all deliveries now require driver acceptance.

  • Driver will be required to contact your dispatch team in order to be removed from the delivery

How to activate the Feature

  • Self activation

    • Go to Fleet > My Fleet

    • Toggle ON Require driver acceptance for assigned deliveries

    • Set Acceptance Countdown seconds

    • Save

  • Alternative activation

    • Contact Nash Supply Operations to activate for you