Customize your tracking page

The Tracking Customization page is where you control the public tracking page your customers open from their tracking link — what it shows, how it's branded, and what language it speaks. You edit it live against a sample delivery and save when you're happy.

Find it under Engage ▸ Tracking Customization (/engage/tracking).

This is the customer-facing tracking page, not your operator portal. The logo, brand color, and column labels for the portal your team logs into are a separate setting — see Related below.

The two panes

The screen is split in two:

• Left — live preview. A phone (or desktop) frame showing exactly what a customer sees, rendered from a built-in sample delivery. Everything you change on the right updates here immediately.
• Right — editor sidebar. The controls you edit.

Nothing you change is live yet — the preview updates, but your customers keep seeing the current page until you Save.

Preview controls

Above the preview frame:

• Before dispatch / Delivery — switch which phase of the customer's journey you're previewing. Before dispatch is the page shown before a delivery exists (only selectable once you turn that feature on — see show tracking before dispatch); Delivery is the normal in-progress tracking page.
• Desktop / Mobile — preview the page at either size. Customers open tracking links on both, so it's worth checking each.

Tabs

At the top of the screen:

• Delivery — always present. Everything about the tracking page itself.
• Feedback — the post-delivery feedback form. See collect delivery feedback.

The editor sidebar has its own two inner tabs:

• Page — the language, the before-dispatch message, which sections and details appear, and the footer.
• Appearance — the tracking-page logo and brand color.

Save your changes

Select Save in the sidebar footer. A Save tracking page changes? dialog opens and lists exactly what changed before it goes live. Review that list and confirm — nothing is published to your customers until you do. If you close the dialog without confirming, your edits stay pending and the live page is unchanged.

Where to go next

• Choose what appears on the tracking page — every section toggle and detail field, and what each one shows the customer.
• Brand your tracking page — logo, brand color, language, and footer links.
• Show tracking before dispatch — the pre-dispatch holding page and message.
• Collect delivery feedback — the post-delivery feedback form.

Related

• Operator portal branding is a different setting. The logo, brand color, and column labels for the portal your team signs into live under your organization's Settings, not here. This page only controls the customer-facing tracking page.
• Notifications that tell customers when their delivery status changes are set up separately — see set up customer notifications. Broader workflow automations, a distinct concept, live in Automate.