Customize your tracking page

The Tracking Customization page is where you control the public tracking page your customers open from their tracking link — what it shows, how it's branded, and what language it speaks. You edit it live against a sample delivery and save when you're happy.

Find it under Engage ▸ Tracking Customization (/engage/tracking).

This is the customer-facing tracking page, not your operator portal. The logo, brand color, and column labels for the portal your team logs into are a separate setting — see Related below.

The two panes

The screen is split in two:

• Left — live preview. A phone (or desktop) frame showing exactly what a customer sees, rendered from a built-in sample delivery. Everything you change on the right updates here immediately.
• Right — editor sidebar. The controls you edit.

Nothing you change is live yet — the preview updates, but your customers keep seeing the current page until you Save.

Preview controls

Above each preview frame:

• Desktop / Mobile — preview the page at either size. Customers open tracking links on both, so it's worth checking each.

Which stage of the customer's journey you're previewing is set by the tabs at the top of the screen — see Tabs below.

Tabs

At the top of the screen, the tabs follow the customer's journey. Each names a stage and previews the page a customer sees at that point:

• Before delivery — Order placed, no driver yet. The holding page shown before a driver is assigned. Its sidebar holds the switch that turns this page on and the message customers see — see show tracking before dispatch. While the switch is off, the preview shows a short note instead of the page.
• During delivery — Live tracking. The normal in-progress tracking page: which sections and details appear, ads, and the footer — including an optional Need Help? button that links customers to your own support page, with the order number attached.
• After delivery — Feedback page. The post-delivery feedback form. See collect delivery feedback. This tab appears only when provider feedback is turned on for your organization.

The editor sidebar has its own two inner tabs:

• Page — the language, the settings for whichever journey stage is selected, and the footer.
• Appearance — the tracking-page logo and brand color.

Save your changes

Select Save in the sidebar footer. A Save tracking page changes? dialog opens and lists exactly what changed before it goes live. Review that list and confirm — nothing is published to your customers until you do. If you close the dialog without confirming, your edits stay pending and the live page is unchanged.

Where to go next

• Choose what appears on the tracking page — every section toggle and detail field, and what each one shows the customer.
• Brand your tracking page — logo, brand color, language, and footer links.
• Show tracking before dispatch — the pre-dispatch holding page and message.
• Collect delivery feedback — the post-delivery feedback form.

Related

• Operator portal branding is a different setting. The logo, brand color, and column labels for the portal your team signs into live under your organization's Settings, not here. This page only controls the customer-facing tracking page.
• Notifications that tell customers when their delivery status changes are set up separately — see set up customer notifications. Broader workflow automations, a distinct concept, live in Automate.