Tracking page components reference

Last updated: October 12, 2026

Every toggle and field on the Tracking Customization page — the sections and details on the During delivery tab, and the form settings on the After delivery tab — and what each one shows the customer. For the job walkthrough — where the page lives and how to save — see customize your tracking page.

The editor's other controls have their own articles: Language, Logo, and Brand Color in brand your tracking page; the Before delivery tab's switch and message in show tracking before dispatch; and, where they're available, the Short tracking links and Branded tracking links sections in use short and branded tracking links.

Each control is a switch or text field on the editor sidebar; the effect described is what appears on the customer's public tracking page. Because the customer page is rendered by Nash from live delivery data, this reference states the client-side truth (the label, the control, its default) and describes the intended customer-visible effect.

Configure Sections

On the During delivery tab, under Configure Sections, the Tracking Components switches — "Show or hide details on the tracking page." Each switch shows or hides one section or detail on the customer's page.

Component Default What the customer sees
Map On A map with the delivery on it.
Pickup Location On The pickup location's info and its pin on the map.
Dropoff Location On The dropoff location's info and its pin on the map.
Dropoff ETA On The estimated arrival time at the dropoff.
Proof of Delivery On The proof of delivery (POD) once the delivery is complete.
Driver Location On The driver's live location while the delivery is in progress.
Driver Location After Delivery Off Keeps the driver's last known location visible after the delivery is complete.
Driver Information On The driver's info. The surname is shown abbreviated.
Provider Information Off The delivery provider's info. Disabled unless Driver Information is on (see note below).
Package External ID Off The package's external ID.
Package Reference ID Off The package's reference ID.
Recipient Last Name On The recipient's last name.
Recipient Phone Number On The recipient's phone number.
Organization Name On Your organization name on the tracking link.
Event Timeline Off A timeline of delivery events with timestamps.
Language Selector Off A control letting the customer change the tracking page language.

Important

Provider Information depends on Driver Information. The Provider Information switch stays disabled until Driver Information is on. If you want to show provider info, turn on Driver Information first.

Important

Recipient details are shown by default. Recipient Last Name, Recipient Phone Number, and Organization Name default to On, so the recipient's last name and phone number appear on the tracking page unless you turn them off. Review these if you want to limit what personal detail is visible.

Premium Features

At the bottom of Configure Sections, the Premium Features block lists Delivery Status and, where it's available for your organization, AI Tracking Agent. These are not self-serve — the switches are read-only for most accounts, with a prompt to get in touch. To enable a premium feature, reach out to Nash.

Customer verification

Below Configure Sections, the Customer verification section sets whether a customer has to pass a check before they can view the tracking page or change their own delivery details — and which details they can change. For the walkthrough, see set up customer verification.

Control Options What it does
Verify customers with No verification (default), Last 4 digits of their phone number, Delivery postcode, Order reference The check the customer has to pass. The other two controls stay disabled until you choose a method.
Require verification to View the tracking page, Edit delivery details What the check protects — the whole page, or only edits.
Customers can edit Delivery instructions, Phone Number, Delivery address, before a driver is assigned The delivery details a verified customer can change from the tracking page. None are ticked by default.

Note

The Customer verification section appears only when it's enabled for your organization. Availability varies — reach out to Nash if you'd like to use it.

Footer

On the During delivery tab, under Footer, the Social Media inputs — "Add your social media links to your footer." These add contact and social details to the bottom of the tracking page.

Field Control What it does
Business Name Text Your business name, shown in the footer.
Website URL Text A link to your website. Must start with https://.
Support URL Text A link to your own support page. Must start with https://. When it's set, the tracking page shows a Need Help? button that opens it, with the order's ID attached to the link.
Instagram Handle Text Your Instagram handle — the handle only, not a full URL.
Facebook Handle Text Your Facebook handle — the handle only, not a full URL.
Twitter Handle Text Your Twitter handle — the handle only, not a full URL.
TikTok Handle Text Your TikTok handle — the handle only, not a full URL.

Enter the handle by itself for the social fields. A full URL is rejected with a validation error asking you to use the handle, not a URL. On screen, each URL and handle label carries an example in parentheses — for example, Support URL (https://www.usenash.com/support).

The footer also has a Powered by branding toggle — see brand your tracking page.

After delivery tab

The After delivery tab — Feedback page — customizes the post-delivery feedback form the customer sees. The tab appears only when delivery feedback is turned on for your organization; availability varies, so reach out to Nash if you don't see it. For the walkthrough, see collect delivery feedback.

Setting Control Default What it does
Rating Scale Select Thumbs Up / Down How customers rate the delivery — Thumbs Up / Down, NPS (0–10), or Stars (1–5).
Custom Title Text Blank — the form shows a default that follows the rating scale: "How was your experience?" for thumbs, "How likely are you to recommend us to a friend or colleague?" for NPS, "How would you rate your delivery?" for stars The heading on the feedback form.
Thumbs Up/Down Ordering Select Thumbs Up First Whether the positive or negative option shows first — Thumbs Up First or Thumbs Down First. Shown only when Rating Scale is Thumbs Up / Down.
Positive Feedback Options Options list A set of defaults Quick-response choices offered when a customer gives a positive rating — a thumbs up, an NPS 9–10, or 4–5 stars. Up to 5; edit or replace the defaults.
Negative Feedback Options Options list A set of defaults Quick-response choices offered when a customer gives a negative rating — a thumbs down, an NPS 0–6, or 1–2 stars. Up to 5; edit or replace the defaults.

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