Request A Refund using Delivery Incident Report

If a delivery has missing or damaged items, you can easily request a refund through the Nash Portal.

Steps to Request a Refund

• Access the Delivery Details Page

• Select the Correct Task

  • In the upper left corner, choose the task related to the issue.

  • If the delivery was reassigned, multiple tasks may appear.

  • Note: The Report Incident button isn't available on the "ALL" page.

• Select Report Incident in the top right corner.

Providing Refund Details

• Select a Reason: From the SELECT TOPICS dropdown, pick the relevant reason (e.g., "Poor Delivery Experience" for damaged items).

• Add Notes: Clearly describe the issue, including missing or damaged items.

Uploading Supporting Documents

• Attach Delivery Receipt by selecting Upload Receipt to attach the required delivery receipt.

• Include Photos

  • For damaged items, upload clear photos showing the damage along with the receipt.

  • Use a file merger tool if you need to combine multiple documents.

Submitting the Request

Once all details and documents are uploaded, select Submit Request to finalize your refund request.

By following these steps, you can efficiently resolve issues and ensure accurate refund processing.