Manually assign a delivery

Sometimes, manual assignment is necessary when automatic assignment is delayed or specific providers are required for urgent deliveries. Follow these steps:

• Navigate to the Delivery Details Page

  • Select Deliveries from the left sidebar to view the delivery history.

  • Find the delivery and select View Details to open its page.

• Access Assignment Options

  • Select the Reassign button in the top-right corner.

  • In the pop-up, uncheck the cancel box if you want to keep the current task active.

  • After reassignment, a new task will appear in Created status.

• Select the Task to Assign

  • In the assignment window, select the newly created task.

• Choose a Provider

  • Review available providers on the left, including their quotes and details.

  • Select your preferred provider.

• Confirm the Assignment

  • Select Assign Provider at the bottom.

  • Nash will confirm the assignment with a notification.

• Monitor the Delivery

  • The delivery details page updates with provider-specific information.

  • Track progress using the status history timeline.

Important Considerations

• Manual assignment overrides dispatch strategies, including auto-reassignment.

• Monitor manually assigned deliveries closely to ensure completion.

• If reassignment fails, cancel the delivery and create a new one.

• Reassign or refresh quotes as needed.

By manually assigning deliveries, you maintain control over provider selection, ensuring flexibility and timely management.