Select a Provider and Dispatch a Manual Delivery

Follow these steps to select a provider and dispatch the delivery yourself.

Selecting a Provider and Dispatching

1. Navigate to the Deliveries page in the Nash dashboard and locate the job.

2. Select Assign Provider from the column on the right-hand side.

3. Review the list of eligible providers on the left side of the screen.

   • Check each provider's name and delivery fee.

   • If quotes are expired, select Refresh quotes in the top-right corner for updated pricing.

4. To view ineligible providers and reasons for ineligibility, select Show unavailable and hover over the box on the left.

5. Choose your provider by selecting their name.

6. Select the Assign Provider button at the bottom of the screen.

Provider Assignment

Before confirming the provider, review the updated details:

• Provider's delivery ID

• Delivery price

• Estimated time of arrival (ETA)

You can also view the status history timeline in the middle of the page.

Driver Assignment and Pickup

After assigning a provider:

1. The provider assigns a driver to the delivery. Timing may vary by provider. For example, gig fleets like Uber often assign drivers closer to the pickup time.

2. Monitor delivery status directly on the delivery details page.

3. As the delivery progresses, additional details like the driver’s name and phone number may be provided.

By following this process, you can efficiently manage manual deliveries, ensuring operational efficiency and customer satisfaction through effective delivery oversight.