Correct order stuck in Created Status

When a delivery is stuck in the "Created" status, Nash has received the order but hasn't assigned it to a provider. Here’s how to address and prevent this issue.

Common Causes

• Missing Dispatch Strategy: The delivery doesn’t have an auto-dispatch-enabled strategy attached.

• Provider Requirements Not Met: Issues like exceeding the delivery radius (e.g., over 20 miles for some providers) or not meeting lead time minimums (e.g., Roadie requires 2 hours).

Steps to Resolve

Manually Dispatch the Order

• Open the Delivery Details page.

• Review eligible providers under Quotes and assign one.

Check Failed Providers

• Review the list of unavailable providers.

• Hover over “Failed” to identify issues and take corrective actions.

Review Your Dispatch Strategy

• Confirm Auto-Dispatch is enabled for the strategy.

• Update your Dispatch Strategy via Settings > Orchestration > Dispatch Strategy in the Nash dashboard.

Best Practices to Prevent "Created" Status

• Attach a Dispatch Strategy with Auto-Dispatch enabled for all orders.

• Regularly update Dispatch Strategies to align with provider rules and delivery needs.

• Consider provider-specific requirements such as delivery radius and lead times.

• Enable Auto-Reassign in Dispatch Strategies to automatically assign delayed orders to the next available provider.

By following these steps and practices, you can ensure efficient order assignment and minimize delivery delays.