Customize Delivery SMS

Customizing SMS Notifications

Nash lets you modify standard SMS messages for delivery updates to align with your brand’s voice.

Steps to Customize SMS Messages

• Navigate to Settings > Triggers.

• Find the SMS notification you want to edit.

• Select the notification to open the editor.

• Update the Message field with your brand’s tone.

• Use variables (in double curly braces) for dynamic information, such as:

  • {{org_name}}

  • {{pickup_business_name}}

  • {{job_tracking_link}}

• Select Save to apply changes.

Example Customized SMS Message

Hello from {{org_name}}! Your order from {{pickup_business_name}} has been picked up and is on its way. Track your delivery here: {{job_tracking_link}}

Best Practices

• Consistency: Match SMS tone with your overall brand voice.

• Clarity: Keep messages concise and focused on key details.

• Personalization: Use variables to make messages feel personal.

• Visual Identity: Ensure your logo and brand colors appear on the tracking page.

• Testing: Send test messages to confirm accuracy and functionality.

Customize SMS messages to provide clear, branded communication that enhances customer trust and satisfaction.