Default Drop-off Notifications

Pre-Configured SMS Notifications

Nash provides automated SMS notifications to keep customers informed at key stages of the delivery process. By default, three SMS updates are enabled for each delivery: Pickup Complete, Dropoff Enroute, Dropoff Complete

These notifications are triggered by specific status updates from the delivery provider and sent to the designated drop-off phone number, usually the end customer.

Notification Details

Pickup Complete Notification

• Sent when the status changes to "Pickup Complete."

• Example Message:
  Your order from {{pickup_business_name}} has been picked up. Stay tuned for more text updates and track the delivery here: {{job_tracking_link}}.

Dropoff Enroute Notification

• Sent when the status changes to "Dropoff Enroute."

• Example Message:
  The driver is on their way. They should arrive by {{dropoff_eta}}.

Dropoff Complete Notification

• Sent when the status changes to "Dropoff Complete."

• Example Message:
  Your order from {{pickup_business_name}} has been delivered.

Customization Options

You can edit notifications to reflect your brand’s voice. Use these variables for personalization:

• {{pickup_business_name}}: Name of the pickup business.

• {{job_tracking_link}}: Unique URL for delivery tracking.

• {{dropoff_eta}}: Estimated time of arrival.

Notification Management

To view or modify these default messages:

• Go to Settings > Triggers.

Additional Notification Channels

Notifications can also be sent via:

• Email

• Slack

• Webhook

Benefits

These automated notifications:

• Enhance the customer experience with timely updates.

• Reduce delivery status inquiries.

• Build trust in your service.

By leveraging and customizing these messages, you can keep customers informed while reinforcing your brand identity.