Contact Yello about a delivery

Last updated: October 31, 2024

Need information about your delivery status? Here's how to get in touch with Yello quickly and effectively.

Contact the Driver Directly

The fastest way to get delivery updates is by contacting the driver:

  1. Open the delivery details page in Nash.

  2. Find the Driver Info section.

  3. Call the driver using the provided phone number.

Driver Info section in Nash

This method gives you real-time updates and lets you resolve questions immediately.

Use Yello's Chat Service

If you can't reach the driver, try Yello's chat service:

  1. Visit https://www.driveyello.com/#section-contact.

  2. Look for the chat widget in the bottom right corner.

Yello chat widget

Provide Delivery Details

When using the chat service, referenced this info on the delivery details page in Nash:

  • Order number

  • Delivery address

  • Any additional reference details