Handle delayed driver assignment

Sometimes a delivery sits without a driver. On the delivery you'll see the status Not Assigned Driver — the delivery has a provider, but no driver has picked it up yet.

Why it happens

With delivery providers, the provider releases the job to its drivers, who accept it from their own pool — often not until close to the pickup time. How quickly a driver accepts depends on things outside Nash: driver availability, demand, distance, and any special requirements. Because the timing is the provider's, Nash doesn't promise a fixed window.

The activity timeline on the delivery can show driver-offer events — offered, accepted, declined, or expired — when the provider reports them, which helps you see whether drivers are being offered the job.

What you can do

If a delivery stays unassigned longer than you're comfortable with:

• Reassign it to another provider — the most direct fix. See reassign a delivery.
• Reassign a driver yourself, if the delivery is on your own fleet.
• Cancel the delivery if it's no longer needed.

You can also let a dispatch strategy auto-reassign deliveries that stay unassigned for a set time, so they move to the next provider without you watching. Auto-reassignment is part of dispatch strategy setup and availability varies by organization — reach out to Nash if you'd like it. Note that reassigning a delivery manually turns off strategy-based auto-reassignment for that one delivery.