Assign & reassign deliveries

Every delivery needs someone to carry it. In Nash that happens in two layers: first the delivery goes to a provider, then a driver picks it up. Who does what depends on whether you're using delivery providers or your own fleet — and whether you let Nash assign automatically or do it yourself.

How assignment works

• With delivery providers (Uber, Roadie, and the like), you dispatch the delivery to a provider and the provider assigns one of its own drivers from its pool, usually shortly before pickup. You don't pick the individual driver.
• With your own fleet, the delivery runs on your internal fleet and you assign the driver — one of your own — yourself.

Either way, assignment can happen automatically — a dispatch strategy chooses the provider for you — or manually, when you'd rather choose yourself.

What you can do

• Assign a delivery yourself — pick the provider from the live quotes, or (on your own fleet) pick the driver. See manually assign a delivery.
• Reassign a delivery — move one that's already assigned to a different provider or driver. See reassign a delivery.
• Sort out a delivery with no driver yet — what "Not Assigned Driver" means and what to do about it. See handle delayed driver assignment.

You take all of these from the delivery itself — open it from the Deliveries list, or see read a delivery for the layout.