Verify proof of delivery with an agent

Proof-of-delivery photos only help if they're actually captured and usable — a blurry photo, a shot of the wrong item, or a missing photo altogether defeats the point. Checking that by hand across every delivery doesn't scale, so problems tend to surface only after a customer or a carrier complains.

What the agent does

A proof-of-delivery agent checks POD photo quality across your deliveries — whether photos were captured at all, and whether they're actually usable as proof — and reports back on coverage and problem rates. Instead of spot checks or waiting for a complaint, you get a running view of how proof of delivery is holding up, so you can spot gaps and hold carriers accountable for them.

What you get

Results land as a regular summary of how proof of delivery is doing, with the problem areas called out — for example, coverage and problem rates broken out by carrier, so you can see where photos are consistently missing or unusable rather than treating it as one-off cases. The specifics depend on how the agent is set up.

What you can tune

A proof-of-delivery agent is built from the same levers as any other agent: the cadence it runs on, its scope — which deliveries or carriers it covers — and where the report goes. See configure an agent to adjust them.