Monitor your routes with an agent

Route problems are cheapest to fix while a delivery is still in motion — before a late pickup turns into a missed window, or an unassigned stop turns into an angry customer. Catching them in time usually means someone watching every active route, which doesn't scale past a handful of drivers.

What the agent does

A route-monitoring agent watches your active routes on a short cadence and flags problems while they're still fixable. Depending on how it's set up, it might catch things like an unassigned driver, a late pickup, a dispatch delay, or a cluster of failed orders on the same route — these are examples of the kind of conditions an agent can watch for, not a fixed list. When it finds something, it surfaces it so your team can act, instead of letting it sit until a customer notices.

You stay in control

Flagged issues come to you — or to whatever channel you've pointed the agent at — along with what the agent found. The agent acts on its own only where you've allowed it to; anything beyond that waits for your review. See what Nash Agent is for how that balance of autonomy works across all agents.

What you can tune

A route-monitoring agent is built from the same levers as any other agent: the cadence it runs on, which conditions it watches for, and where alerts land. See configure an agent to adjust them.