Check if an address can be served
Last updated: September 22, 2026
Coverage, distance limits, and required notice differ from one provider to the next, and none of them are a single number you can look up. The reliable way to find out whether a trip can be carried is to ask for quotes on it — the providers that can take it come back with a price, and the ones that can't come back with a reason.
This matters most when you're deciding what to offer a customer. A delivery radius you advertise isn't worth much if no provider will carry the far end of it.
Check one address in the portal
- Create the order with the real pickup and dropoff — see create an order manually. Creating an order doesn't dispatch it, so nothing goes out while you look.
- Open the order and choose Assign Provider.
- Read the quotes that come back. Each one is a provider willing to carry this trip, with its price and estimated timing.
- Turn on Show unavailable to see who declined and why — see see why a provider didn't quote.
- Close the drawer without picking a quote. The order stays in Ready to Dispatch until you decide what to do with it.
If quotes come back, the trip is serviceable at that time. If every provider declines, the reasons tell you whether it's the distance, the coverage, the timing, or something about the order itself.
Important
A quote answers for that order, at that moment — that pickup window, that address, that vehicle and those requirements. It isn't a standing statement of coverage. The same route can quote today and not tomorrow, or quote for a scheduled pickup and not an immediate one, so re-check when the details change.
Check at scale from your own system
If you're deciding what to offer at checkout, or screening a batch of addresses, do the same check through the Nash API instead of by hand. The quotes call takes an order's details and returns the quotes it would get, along with the providers that declined and why — so you can gate what you advertise on what a provider will actually carry, rather than on a fixed radius.
See the Nash API: Create Quote.
If nothing comes back
A trip that no connected provider will take has a few ways forward:
- Move what you can change. A different pickup window, a smaller vehicle, or a dropped requirement can bring providers back into play.
- Ask about coverage. If you're expanding into an area and nothing quotes there, contact Nash support with the cities and volume you're planning — provider availability varies by organization, and there may be coverage that isn't connected to your account yet.
- Don't promise it. If nothing will carry a trip today, offering it to a customer only moves the failure later.
What affects this
| Setting | Where it's set | What it does here |
|---|---|---|
| Providers & contracts | your provider setup, configured by Nash | decide who can quote, and where, how far, and how soon each will go |
| Dispatch strategy | Automate ▸ Strategies — see dispatch strategies | limits the quote list to the providers the strategy allows |
| Pickup and dropoff times | on the order | change which providers clear their required notice |
| Package requirements & vehicle | on the order, or on the strategy | pass over providers that can't carry them |