See why a provider didn't quote

Last updated: September 22, 2026

When you open an order's quotes and a provider you expected isn't there, it usually hasn't failed — it was never offered the order. A provider returns a quote only when the order clears every criterion on its contract, and the quote list tells you which criterion it missed.

Show the providers that didn't quote

  1. Open the order and choose Assign Provider (it reads Reassign Provider when a provider is already chosen) — see dispatch an order. On a delivery that's already moving, use the quotes list on the delivery instead.
  2. Turn on Show unavailable.
  3. The providers that didn't quote appear alongside the ones that did, each with a Failed badge where the price would be.
  4. Hover the Failed badge to read the reason that provider gave.

When nothing quotes at all, Nash reveals the unavailable list for you rather than leaving you with an empty table, and the empty state points you at the same toggle.

What the reasons tell you

The reason names the criterion the order missed, which is more useful than it first looks — it's how you learn where a given provider's boundaries actually sit for your account.

What you'll see What it means
The address isn't on the carrier's list of covered cities, postcodes, or states That provider's contract lists where it operates, and this stop isn't on the list.
The address falls outside the carrier's coverage area Same idea, drawn as an area rather than a list.
Delivery distance exceeds maximum radius The trip is longer than this contract will take. The reason names the limit it applied.
The job doesn't meet the minimum lead time The pickup is sooner than this contract's required notice — see dispatch a scheduled order.
Outside allowed time windows The contract is only live on certain days or hours, and the requested time falls outside them.
Unsupported vehicle type, package requirements, or capabilities The order asks for something this provider doesn't carry.

For the full list, including provider-side errors and which ones retry on their own, see dispatch failure reasons.

Note

These limits are set on each provider's contract, and they differ from one provider to the next and from one account to the next — there's no single distance or notice period that applies across the board. Reading the reasons on your own orders is how you find the limits that apply to you. If you need a provider's limits changed, that's a conversation with Nash, not a setting in the portal.

When no one quotes

If every provider comes back unavailable, read the reasons before retrying. They usually fall into one of two groups:

  • The order asks for something no connected provider takes — too far, too soon, outside coverage, or a requirement none of them support. Retrying won't change the answer. Change the order, or contact Nash support about coverage for that area.
  • A provider had a temporary problem — a timeout, a rate limit, or no couriers free right now. These are worth retrying.

To check an address before you commit to it, see check if an address can be served.

What affects this

Setting Where it's set What it does here
Providers & contracts your provider setup, configured by Nash decide which providers can quote at all, and the criteria each order has to clear
Dispatch strategy Automate ▸ Strategies — see dispatch strategies narrows the quote list to the providers the strategy allows
Package requirements on the order, or on the strategy pass over providers that don't support them
Operating hours your organization settings — see set operating hours and dispatch behavior shape which pickup times are allowed in the first place

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