Set up your pickup and dropoff locations

Last updated: August 16, 2026

Locations is where you save the addresses you use again and again — the stores and depots you pick up from, and the recurring drop-off points you send deliveries to. Saving a location once means you can attach it to an order by name instead of retyping the address every time.

There are two kinds, and you manage both from the same place:

  • Pickup locations — the stores or depots deliveries start from. These carry the most detail: a contact, pickup instructions, service time, and (depending on your setup) routing, zones, integration, and provider settings.
  • Dropoff locations — recurring delivery addresses. These are lighter: a name, an address, and a contact.

The list

The Locations list has a tab for each kind at the top:

  • Pickup — your saved pickup locations, with a count.
  • Dropoff — your saved dropoff locations, with a count.

Pickup rows show columns for Name, Address, and — when any row has them — External ID and Integrations (a logo for a connected sales channel). Dropoff rows show Name and Address. You can sort by name.

The toolbar above the list gives you:

  • Search — a free-form box that filters the list; submit a term to filter, clear it to return to the full list.
  • New Location — starts a new location of the kind whose tab you're on.
  • Export — downloads your locations.

Selecting a row opens that location's form for editing.

Add a dropoff location

A dropoff location is a saved delivery address. Select the Dropoff tab, then New Location, and fill in two short steps:

  1. Location Details — a Location Name (required) and the address. The dropoff address is lighter than a pickup address: the street and country are expected, but city, state, and ZIP/postal code are optional.
  2. Dropoff Details — an optional contact: First Name, Last Name, Phone Number, Email Address, and Dropoff Instructions.

Dropoff locations have no service time, delivery windows, zones, or provider settings — those live on pickup locations only. Save to add the location to your Dropoff list.

Add a pickup location

A pickup location is a store or depot you dispatch deliveries from. Select the Pickup tab, then New Location (or select an existing row to edit) to open the stepped form. It always starts with Address and Pickup Details; a few more steps appear after those depending on your setup and how you connect your stores. For a field-by-field companion, see pickup location settings reference.

Step 1 — Address

  • Location Name (required) — how the store shows up in your lists and on orders.
  • External Store ID (optional) — your own identifier for the store.
  • Address — street, city, state, country, and ZIP/postal code. As you type, the form may offer a suggested, corrected address to accept.

Tip

External Store ID often ties a location to an integration or a provider's own store record. When you edit an existing ID, the form asks you to confirm first, because changing it can break integrations that rely on it.

Step 2 — Pickup Details

Under Store Contact, fill in who a driver reaches at the store and how the stop behaves:

  • First Name and Last Name (optional).
  • Phone Number (required) — the store contact drivers see.
  • Email Address (optional).
  • Pickup Instructions (optional) — special instructions for the driver at pickup, up to 280 characters.
  • Service Time (minutes) (optional) — how long it takes a driver to get from their vehicle to the pickup and back.

Steps that appear depending on your setup

The steps below only show for some organizations or integrations. If you don't see one, it may not apply to your setup:

  • Routing — a single Return to store at end of route switch. When on, the optimizer routes drivers back to this store after the last delivery; when off, routes end at the final stop. See optimization strategies.
  • Zones — assign this location to one or more zones, each with its own operating dates, so you can control when the store is available for deliveries in each zone. See manage zones.
  • Integration Details — settings for a connected sales channel (for example Shopify or Toast): delivery methods, delivery area, prep time, and order windows. The exact fields depend on the integration; see the pickup location settings reference for each branch, and your integration's own setup for connecting the channel.
  • Providers (editing only) — per-provider settings for this store, such as a provider-specific store ID and the provider's contract terms. Appears only after the location has been saved.
  • Provider Allocation (editing only) — a read-only view of how dispatch strategies allocate this store's orders across providers. It links out to the underlying dispatch strategy; there's nothing to edit here.
  • Store Inventory (editing only) — the products stocked at this store. This is part of the products and inventory area rather than the location itself; see products and inventory.

Selecting save on the last step adds or updates the location and returns you to the list, where it's now available to attach to orders by name.

Delete a location

Open a row's actions menu (⋮) and choose Delete to remove a location.

Warning

Delete removes the location immediately, with no confirmation step. Make sure you have the right row before you choose Delete.

Related