Override provider contract eligibility
Last updated: August 16, 2026
A provider/contract eligibility override restricts one of a provider's contracts to specific locations. You choose whether the restriction applies to pickups, dropoffs, or both, then define the locations it covers. Overrides are versioned: every save records a commit message so you can see what changed and when.
A provider's contracts — the pricing and terms that govern its work — are set up on your account by Nash. What you can adjust yourself is where one of those contracts applies, using the override described here.
This lives in the read-only provider drawer — see Manage providers for how to open it — inside the Contract section. It is the one editable area on that drawer.
Note
How an override actually affects quoting and dispatch — which provider or contract wins for a given order — is applied by Nash. This page covers authoring the override in the portal; the runtime effect happens server-side.
Set an override
- Open the provider's drawer from the Providers page and go to the Contract section.
- In the Contract select, choose the contract you want to override. It defaults to None; picking a contract shows its details and current eligibility, and reveals the override controls below.
- Turn on Enable overrides.
- Choose an Eligibility type — which stops the override applies to: - Pickup and Dropoff — both pickups and dropoffs. - Pickup Only — pickups only. - Dropoff Only — dropoffs only.
- Choose a Location type, then add the locations for it (see the reference below).
- Select Save Overrides. A new-version dialog opens showing what changed and a required Commit message field. Enter a message describing the change and confirm to save a new version.
To review past versions, use the version history (the clock icon next to the override heading), available once an override exists.
Override fields reference
Every field in the override block, in the order it appears.
| Field | Options (default) | What it does |
|---|---|---|
| Contract | Any of the provider's eligible contracts (None) | Selects which contract the override applies to. No override controls appear until a contract is chosen. |
| Enable overrides | Off / On (Off) | Turns the override on. When off, the contract uses its own eligibility with no override. |
| Eligibility type | Pickup and Dropoff / Pickup Only / Dropoff Only (Pickup and Dropoff) | Which stops the location restriction applies to. |
| Location type | Country / State / Zip Code / Store Location / Zone (Zip Code) | The kind of location you're restricting to. Changing it swaps the input below. |
The location input changes with the Location type you pick:
| Location type | How you add locations |
|---|---|
| Country | A country picker (select up to 5). |
| State | A state picker; states are entered in US,CA format (state, country). |
| Zip Code | A tag input — type zip codes separated by commas. |
| Store Location | A store location picker. Manage the underlying locations in Manage locations. |
| Zone | A zone picker, limited to zones that have a coverage area. Manage zones in Manage zones. |
Related
- Manage providers — open the provider drawer where this override lives.
- Manage locations — store locations used by the Store Location type.
- Manage zones — zones used by the Zone type.