Manage providers

Last updated: August 16, 2026

The Providers page under Network is where you see the delivery providers connected to your organization — your external carriers and 3PL vendors, plus your own internal fleets. It lists each provider with the vehicles they run, a support contact, recent latency, and uptime, and it opens a read-only detail drawer for each one.

Important

Providers are set up on your account by Nash. There is no self-serve "add" or "connect" button on this page — the list is configured for your organization behind the scenes. If you want to add a delivery provider, reach out to Nash.

The list

The Providers list has three tabs at the top:

  • All — every connected provider.
  • Internal — your own internal fleets.
  • External — external carriers and 3PL vendors.

Each row shows a provider across these columns:

  • Name — the provider's logo and name. This is the only sortable column.
  • Vehicles — the vehicle types the provider runs, shown as badges.
  • Support Contact — a support phone number you can copy, or "Not provided".
  • Latency — how quickly the provider responds, split into Quote and Dispatch times at the p50, p75, and p95 percentiles.
  • Status — the provider's uptime over the last 7 days, as a percentage with per-day error bars.

Use the Search box in the top right to filter the list by provider name.

Note

Latency and uptime reflect provider performance and are read-only — they're measured by Nash, not set here. Use them to compare how your providers have been responding.

Read a provider's details

Select a row to open that provider's detail drawer. The drawer is read-only — it presents information provided for the provider — with one editable area (see below). Close it with the Close button. The drawer has these sections:

  • Description — a short description of the provider.
  • Contract — pick a contract to view its details and eligibility, and set a provider/contract eligibility override. This is the one editable area — see Override provider contract eligibility.
  • Capabilities — the provider's contract vehicle types, service types, features, contract package requirements, and TMS (Transportation Management System).
  • Status — which delivery statuses the provider supports, and which it doesn't, shown as badges.
  • Support Contact — the provider's Website (a link), Support Phone Number, and Support Email. The phone number and email each have a copy button; the website is a link. If provider details haven't been populated yet, the drawer reads "Provider data not available yet".

Note

Internal fleets appear on this list too and open the same read-only drawer. To manage your own drivers, vehicles, and driver groups, use the Fleet pages — for example Manage your drivers. This page is for viewing providers, not editing your fleet.

Related