Manage providers

Last updated: October 16, 2026

The Providers page under Control is where you see the delivery providers connected to your organization — your external carriers and 3PL vendors, plus your own internal fleets. It lists each provider with the vehicles they run, a support contact, recent latency, and uptime, and it opens a read-only detail drawer for each one.

Important

Providers are set up on your account by Nash. There is no self-serve "add" or "connect" button on this page — the list is configured for your organization behind the scenes. If you want to add a delivery provider, reach out to Nash.

The list

The Providers list has three tabs at the top:

  • All — every connected provider.
  • Internal — your own internal fleets.
  • External — external carriers and 3PL vendors.

Each row shows a provider across these columns:

  • Name — the provider's logo and name. This is the only sortable column.
  • Vehicles — the vehicle types the provider runs, shown as badges.
  • Support Contact — a support phone number you can copy, or "Not provided".
  • Latency — how quickly the provider responds, split into Quote and Dispatch times at the p50, p75, and p95 percentiles.
  • Status — the provider's uptime over the last 7 days, as a percentage with per-day error bars.

Use the Search box in the top right to filter the list by provider name.

Note

Latency and uptime reflect provider performance and are read-only — they're measured by Nash, not set here. Use them to compare how your providers have been responding.

Read a provider's details

Select a row to open that provider's detail drawer. The drawer is read-only — it presents information provided for the provider — with one editable area (see below). Close it with the Close button. The drawer has these sections:

  • Description — a short description of the provider.
  • Contract — pick a contract to view its Details, its Rate, and its eligibility, and set a provider/contract eligibility override. This is the one editable area — see Override provider contract eligibility. The Rate section is described in the next section.
  • Capabilities — the provider's contract vehicle types, service types, features, contract package requirements, and TMS (Transportation Management System).
  • Status — which delivery statuses the provider supports, and which it doesn't, shown as badges.
  • Support Contact — the provider's Website (a link), Support Phone Number, and Support Email. The phone number and email each have a copy button; the website is a link. If provider details haven't been populated yet, the drawer reads "Provider data not available yet".

Read a contract's rate

When a contract is selected, a read-only Rate section appears under Details showing what that contract charges. It has up to two parts:

  • Delivery price — how the contract prices a delivery. Depending on the contract, that's a Flat fee, a flat amount per stop or per route, a Distance based or Duration based rate (for example "per mile", or per a set number of minutes, with the rounding rule shown), tiers shown as ranges (such as "0–5 mi: $8.00"), an Order value based price (a percentage of order value, or tiers), or a Combination of these. A combination reads "Whichever is higher", "Whichever is lower", or "Sum of these", followed by each price.
  • Fees — the Wait fee, Cancellation fee, Return fee, Toll fee, and Insurance fee the contract sets. Only fees the contract actually sets are listed.

Two contract types don't show a rate table: a contract whose price comes from the provider's own API reads "Priced live by the provider" (fees, if any, still show), and a contract priced by custom logic reads "Custom pricing".

The Rate section shows the fees set on the contract. The provider may also apply its own default wait, cancellation, or return fees, and those don't appear here. If a contract has no rate to show, the section is left out.

Note

Internal fleets appear on this list too and open the same read-only drawer. To manage your own drivers, vehicles, and driver groups, use the Fleet pages — for example Manage your drivers. This page is for viewing providers, not editing your fleet.

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