Provider fields & columns reference

Last updated: August 26, 2026

This is a field-by-field reference for the Providers page: the columns on the list, the tabs that split it, the sections inside a provider's detail drawer, and the fields a quote carries when you see it at dispatch. It doesn't cover the object model behind providers, contracts, and quotes — for that, see How providers work — or how a winning quote gets chosen, which is covered by how dispatch works.

The Providers list

The Providers page lists every provider connected to your organization, one row per provider, with a Search box above the table that filters the list by provider name.

Column What it is
Name The provider's name. The only sortable column on the list.
Vehicles The vehicle types the provider runs, shown as badges.
Support Contact A phone number for the provider's support line, or "Not provided" if none is on file.
Latency How quickly the provider responds to Nash, broken out by Quote and Dispatch requests, each reported at the p50, p75, and p95 percentiles.
Status The provider's uptime over the last 7 days, as a percentage, with per-day error bars showing where it dipped.

Note

"Status" here isn't a lifecycle state the way an order or a delivery has one. It's a rolling health measurement Nash takes of the provider — read-only, and not something you set or move through stages. A provider doesn't have a status you manage; it has an uptime reading you can check.

All / Internal / External

Above the table, three tabs split the same list along one line: whether a provider is your own fleet or not.

  • All — every provider connected to your organization, own fleet and outside carriers together.
  • Internal — your own fleet: the drivers and vehicles you run yourself, listed here as a provider so it can be quoted and dispatched to alongside everyone else, even though you manage the people and vehicles behind it in Fleet, not on this page.
  • External — outside delivery networks and carriers connected to your organization, rather than your own fleet.

The split only changes where you go to manage what's behind a row — an internal provider's drivers and vehicles live in manage your fleet; an external provider's roster is Nash's to maintain. Both kinds open the same read-only drawer and compete for orders the same way.

The provider detail drawer

Opening a row shows a read-only drawer with the following sections. The one exception — the only field you can actually change from here — is the eligibility override inside the Contract section, covered separately below.

Section What it shows
Description A short description of the provider.
Contract A picker for the provider's contracts — select one to see its pricing and its eligibility rules (general, pickup, and dropoff). This is also where the eligibility override lives; see below.
Capabilities What the provider can carry and how: Vehicle Types, Service Types, Features, Package Requirements, and TMS (Transportation Management System) — the system the provider uses to manage its own deliveries.
Status Which delivery statuses the provider supports reporting back to Nash, and which it doesn't.
Support Contact The provider's Website, Support Phone, and Support Email, where available.

Contract

Selecting a contract in the drawer shows what that contract charges and who it's eligible to carry for — its pricing, plus its general, pickup, and dropoff eligibility rules. A provider can have more than one contract behind it, and switching the picker moves you between them. See what a contract is for what a contract carries in full.

The one write available anywhere in this drawer sits inside the Contract section: a provider eligibility override, which lets you restrict where one of a provider's contracts applies for your organization — pickup, dropoff, or both, down to a country, state, zip code, store location, or zone. Everything else in the drawer, including the rest of a contract's pricing and eligibility, is set up by Nash and shown here for reference only. See override provider contract eligibility for the field-level how-to.

Quote fields at dispatch

When you dispatch an order, each eligible contract behind a connected provider can return a quote — an offer to carry that specific order. The fields you'll see on a quote:

Field What it is
Provider Which provider made the offer.
Total price & fee breakdown The full price, broken into the Nash fee, tax, toll, and insurance that make it up.
Currency The currency the price is quoted in.
ETA Estimated pickup completion and drop-off ETA for the offer.
Expiry When the quote stops being valid if it isn't acted on.
Contract The specific contract behind the offer — every quote ties back to exactly one eligible contract, and through it, to one provider.

A quote that fails to come back carries an error message instead of a price. Picking among the quotes that do arrive — automatically by dispatch strategy or by hand — is a dispatch decision, covered in full by how dispatch works; this page only describes what a quote looks like, not how a winner is chosen.

Availability

Not every column, capability, or latency figure described here is guaranteed to show for every provider or every organization — some depend on what a given provider reports back to Nash, and some depend on your organization's own setup. If something described on this page is missing for you, reach out to Nash rather than assuming it's broken.

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