Navigate the portal
Last updated: August 3, 2026
Once you know your way around orders, jobs, and dispatch, this is the reference for finding things quickly: how search actually works, what's in the delivery detail drawer, why some tasks don't show up by default, and the keyboard shortcuts that save you a few clicks along the way.
Search
The search bar at the top of the dashboard is the fastest way to find a specific job — by job ID, external ID, order number, city or location, organization, or most other fields on the job. Enter a term and results filter automatically in the dashboard below.
Search only looks inside your current filter settings. If the date filter is narrowed to today, searching for an order from three weeks ago won't return it, even though it still exists. Widen the date range and any other active filters before you search, so they don't quietly hide the job you're looking for. For more on filtering and adjusting the date range, see Customize your views.
The delivery detail drawer
Selecting any delivery row on the dashboard opens a drawer from the side with the essentials, rather than a full page load:
Provider details
A map view of the route
Package details
Delivery status
A proof-of-delivery thumbnail, once the delivery is complete
Pickup and drop-off location details
Date and time information
A delivery activity timeline showing each step so far
At the top of the drawer, you can see the current status and toggle the displayed times between your computer's time zone and the delivery's own time zone.
The drawer is a quick summary, not the whole record. At the top of the drawer, select View details to open the full delivery details page with everything the drawer doesn't show.
Active vs. inactive tasks
The Orders and Deliveries dashboards show active tasks only by default. Inactive tasks are hidden until you ask for them — switch them on to review orders that couldn't be fulfilled, or to troubleshoot issues with deliveries that have already completed.
To see everything:
Select the gear (settings) icon in the upper right of the dashboard.
Turn off Include only active tasks in search.
The dashboard refreshes to show both active and inactive tasks.
Turn the same toggle back on to return to the active-only view.
Most-advanced task vs. all tasks
An order can end up with more than one task if it's handed off to more than one provider over its life — for example, after a reassignment. The dashboard shows you the most advanced task by default; older or inactive tasks on the same order are collapsed behind it.
Look for a badge in the provider column — +1, +2, and so on — to spot an order with more than one task. Since earlier tasks on an order are often inactive, turn off Include only active tasks in search (as above) if you don't see the badge you expect.
Quick view — select the +# badge in the provider column to open a pop-up with every provider and task status on that order.
Detailed view — open the job's details page. Between the status section and the provider toggles, you'll find a tab for each task; select a tab to see the full detail for that task alone.
Keyboard shortcuts
On the Deliveries and Orders pages, hover over a row to highlight it, then use these shortcuts (the same actions are also available from the row's three-dot menu):
Shortcut | Action |
|---|---|
Enter | Open the delivery details drawer for a quick overview |
Command + Return (Control + Return on Windows) | Open the full delivery details page |
F | Review flags on the job and any resolution notes |
T | Get the tracking link for the job |
D | Duplicate the job |
N | Open notes on the job |
A | Assign a provider or task |
R | Reassign to another provider |
C | Cancel the delivery |
M | Move the order to a new delivery |
P | Move the order into an existing batch |
S | Split a batch |
Next steps
Want to change what the dashboard shows by default — saved filters, columns, or date range? See Customize your views.
Building with the API instead of the portal? See the developer reference: docs.usenash.com →.