Contact delivery provider support

When you need to reach a delivery's provider directly — to ask about a delay, confirm a pickup, or troubleshoot an issue — check the Customer Support row in Provider Details, on the Provider tab of the full details page. Hover the info icon on that row to see how to get in touch.

What you'll find there depends on what the provider has on file. Most often it's a support phone number to call. Some providers instead require you to call from an authorized number — in that case, the tooltip points you to the pickup or dropoff contact numbers already on file for the delivery. Either way, it also gives you the provider's own delivery ID, so you can identify the delivery when you reach them.

Not every delivery has this. The Customer Support row only shows up when the provider has support contact info on file — if they don't, you won't see it at all. If you don't see a Customer Support row, that provider hasn't made one available for this delivery.