Create an empty route

Most routes start from orders — you select a few and group them, or you hand a set to the optimizer. Sometimes it's easier to work the other way round: you already know the run you want to build, and you'd rather set it up first and fill it as the orders come in. For that, create the route empty, by name, and add orders to it afterward. For the order-first ways in, see Build a route from orders.

Create the route

On the Routes tab, choose Create route in the toolbar above the list — on a narrow screen the button shows as a plus icon. A short dialog asks for three things:

• Route name — required, up to 128 characters. Use something you'll recognize in the list later, such as the run or the area it covers.
• Start location — optional. Pick one of your locations for the route to start from.
• End location — optional. Pick one of your locations for the route to end at.

Choose Create route. You'll see a Route created confirmation, and the new route opens in its drawer, ready for orders.

Add orders to it

The route exists, but it has no stops yet. From the open drawer, choose Add Order and select the orders that belong on the route — only orders that aren't already on a route are offered. You can also work from the Ready-to-Dispatch list instead: select the orders and choose Add to route — see bulk dispatch orders.

From there it's a draft route like any other. Reorder its stops, resequence it, and assign who runs it — see Edit a route, Resequence a route, and Assign a route. Creating the route doesn't send anything out, and an empty route has nothing to dispatch or resequence until you put at least one order on it.

Find an empty route again

A route normally takes its place in the Routes list from its orders. An empty route has none, so a few things work differently until you add one:

• It's listed under the day you created it. If you don't see it, check that the date range on the Routes tab covers that day.
• Searching and most filters hide it. A search, or a filter such as provider, tags, or location, matches routes through their orders and assignment, and an empty route has nothing to match. Clear the search and filters to bring it back.

If you created a route you no longer need, archive it — see Archive and find routes.

Availability

Create route depends on whether your organization has routes enabled, and on your role: the button appears only if you're allowed to edit both orders and deliveries, and your access isn't limited to specific locations or driver groups. If you don't see it, availability varies by org and role — reach out to Nash.