How to Handle Failed Deliveries in Nash

What Causes Delivery Failures?

Delivery failures can occur due to:

• Difficulty locating the dropoff address

• Unavailable recipient

• Access restrictions (e.g., gated communities)

• Unforeseen issues (e.g., vehicle problems, package damage)

Reassigning Failed Deliveries

• Automatic Reassignment:
  If enabled in your dispatch strategy, Nash will automatically assign a new provider.

• Manual Reassignment:

  • Go to the delivery details page and select Reassign.

  • Choose a new provider.

  • If unavailable, create a duplicate order.

Filing an Incident Report

• Submit a report if the delivery fails after pickup to request reimbursement for the package value.

Best Practices

• Update Dispatch Strategies: Ensure auto-reassignment settings are current.

• Monitor Failed Deliveries: Act quickly to resolve issues or reassign.

• Set Up Alerts: Enable email or SMS notifications for failed deliveries.

• Provide Clear Instructions: Ensure accurate delivery details to minimize failures.

• Review Incident Reports: Analyze trends to address recurring issues.

By following these steps, you can reduce delivery failures and improve overall delivery success rates.