Run a stop, pickup to drop-off

Once your route is started, this is the loop you repeat at every stop: navigate there, arrive, handle what's waiting for you, and complete it before moving on. This article walks through that loop in detail — pickup through drop-off — plus what happens when a mandatory rest break comes up along the way.

Note

What you see here describes a route made up of several stops, which is how most drivers work today. If your operator still has you on the older, single-delivery layout, the same pickup-to-drop-off loop applies — you just move through it one delivery at a time instead of down a list of stops.

See your stops in order

Your route shows your stops as a list, in the order your operator's system worked out for you. Each drop-off is numbered so you can see how many are ahead of you; pickups, breaks, and any stops for returning undelivered items appear in the list too, just without a drop-off number of their own.

Note

Whether you can filter that list down or reorder stops yourself depends on your operator's settings — on some organizations you can rearrange the order stops appear in the app; on others the order is fixed. Some operators also require you to complete every pickup before you can move on to drop-offs, in the order they're listed. If you don't see an option described here, your operator hasn't turned it on.

Navigate to a stop

Tap a stop's address to start navigating to it. Depending on how your operator has the app set up, this either:

• opens the address in your phone's maps app, handing off directly to whatever you already use to get around, or
• gives you turn-by-turn directions inside the driver app itself, without switching apps.

Where more than one option is turned on for you, you can pick which one you want as your default from Settings — or choose Always ask, so the app checks with you every time instead of assuming. See Get started on the driver app for where to set that.

Mark yourself arrived

When you get to the stop, mark yourself Arrived. This tells your operator (and anyone tracking the delivery) that you're on site, and it's usually the step that unlocks whatever you need to do next at that stop — working the item list, capturing proof, or checking in.

Work the pickup

At a pickup, work through the list of items for that stop:

• Check off each item as you load it, so the app knows it's accounted for.
• Scan a barcode for an item if the stop asks for it — some operators require a scan on pickup as part of confirming you have the right items, in addition to checking them off.

You generally can't move on from a pickup until every item on the list has been checked off or scanned. Depending on your operator, the list may also ask for a photo, a signature, or other proof before the pickup counts as done — that's covered in full in Capture proof of delivery.

Navigate to the drop-off

Once the pickup is confirmed, navigate to the drop-off address the same way you did for the pickup — in your maps app, with in-app turn-by-turn, or whichever you've set as your default. Mark yourself Arrived again when you get there.

Work the drop-off

At the drop-off, you'll again work through anything the stop requires: checking off or scanning items as you hand them over, and capturing whatever proof of delivery that stop calls for — a photo, a signature, an ID check, or notes. Exactly what's required varies stop by stop, since your operator decides what proof each delivery needs; see Capture proof of delivery for the full rundown of capture types, including what to do if you can't hand the delivery directly to the recipient.

If something's stopping you from completing a stop as planned — the address is wrong, nobody's there, or the delivery can't go through — see Handle exceptions for how to fail, skip, or return a stop instead.

Complete the stop

Once everything's in order, tap Complete. Two things have to be true before that button will actually work:

• Every piece of required proof has been captured — if a photo, signature, or other check is still outstanding, Complete stays greyed out until it's done.
• You need to actually be at the stop. The app checks your location against the stop's address, so you can't complete a stop from down the street or from your last stop.

If Complete won't tap, check the stop for anything left unfinished first — that's almost always the reason.

Take a mandatory break

On some routes, a rest break shows up as its own entry in your stop list, with a banner telling you it's mandatory and how long it needs to be. When you reach it:

1. Tap Start to begin the break. A countdown starts running.
2. Wait out the countdown — the app shows how much time is left.
3. When time's up, you'll be prompted that the break is complete, and you can continue on to your next stop.

Note

Whether a break is required at all, and how long it needs to be, is set by your operator — not every route includes one.

Finish the route

After your last stop is complete, the app takes you to a checkout screen confirming the route is done. Depending on your operator, you may also be asked to log an end-of-day odometer reading or give quick feedback on the route before you're finished for the day.

Nash dispatches the work; you and your operator's fleet are the ones running it, stop by stop, from pickup to drop-off.