How do I cancel a delivery order in the Nash Portal (and will there be a cancellation fee)?

Last updated: November 7, 2025

Context

You may need to cancel a delivery you created in the Nash Portal—for example, if a test order was placed, an internal driver will handle the delivery, or the order is no longer needed. This article explains how to cancel the order yourself and when cancellation fees may apply.

Answer

Follow these steps to cancel a delivery from the Nash Portal:

  1. Go to the Active tab in the portal and locate your delivery by Order ID or customer details.

  2. Open the delivery details page.

  3. Select Cancel delivery and confirm.

About cancellation fees:

  • If no driver has been assigned yet, cancellation fees typically do not apply.

  • If a driver has been assigned or has arrived for pickup, a cancellation fee may apply depending on the fleet’s policy.

If you can’t cancel in the portal or need help (e.g., the order has already been marked complete by the provider), contact support with the Order ID and pickup/delivery details. Support can assist and, when applicable, request a review of any cancellation fees.

Sources: Recent support cases confirming portal-based cancellations, fee-free cancellations when no driver is assigned, and potential fees once a driver is assigned or on-site (cases from 28, 42, 95, and 164 days ago).