Types of Internal Delivery Notifications

Last updated: December 6, 2024

Nash provides customizable internal notifications to keep your team updated on delivery operations and potential issues. These notifications are for internal use only and are turned off by default.

Overview of Internal Notifications

  • Fully customizable, allowing different triggers, messages, and channels (SMS, email, Slack, webhook).

  • Multiple notifications can target the same audience through various channels.

  • Default disabled notifications include:

    • Failed to Auto Dispatch

    • Address Verification Failed

Available Internal Notifications

  • Delivery Booked
    Alerts your team when a new delivery is created. Useful for teams needing updates without logging into Nash.
    Default message:
    "A new delivery has been scheduled with Nash. Track here: {{job_tracking_link}}."

  • Task Reassigned
    Informs your team when a delivery is reassigned to a new provider, ensuring clear tracking of provider changes.
    Default message:
    "Task reassigned on job {{job_id}}. Track here: {{job_tracking_link}}."

  • Failed to Auto Dispatch
    Alerts your team of auto-dispatch failures, enabling quick resolution to maintain timely delivery assignments.

  • Address Verification Failed
    Notifies your team of issues validating a customer’s address, helping resolve discrepancies promptly and avoiding delays.

  • Delivery Creation Failed
    Alerts your team of delivery creation failures due to issues like invalid time constraints or billing errors, ensuring timely resolution.

Enabling Notifications

  • Create a Destination
    Set up a channel (SMS, email, Slack, or webhook) in the Nash portal.

  • Add the Destination
    Link the created channel to each notification you wish to activate.

Best Practices

  • Customization
    Tailor messages to suit your team’s needs and communication style.

  • Prioritization
    Enable only the most critical notifications to prevent overload.

  • Team Assignment
    Set up Destinations for specific team members or departments based on roles.

  • Regular Review
    Periodically review and adjust notification settings as operations evolve.

By leveraging Nash’s internal notifications, your team can stay informed, address issues promptly, and streamline delivery management.