The words you'll see across the Nash portal, in plain terms. For the quick
orientation, see Welcome to Nash.
The core flow
| Term |
What it means |
| Order |
What comes in before you've decided how it will move. An order can still be edited, combined, or replanned. |
| Job |
The actual delivery being carried out — one order in motion, from pickup to drop-off. |
| Delivery |
The finalized unit that's been dispatched. Unlike an order, it's locked in and can't be edited. |
| Dispatch |
Handing a job off to a driver or provider to complete. |
| Route |
A sequence of stops assigned to a driver to work through in order. |
| Stop |
A single pickup or drop-off point along a route. |
Who does the delivering
| Term |
What it means |
| Provider |
A third-party delivery company you dispatch to. Nash dispatches the job; the provider performs the delivery. See manage providers. |
| Own fleet |
Your own drivers, managed in Nash, who you dispatch to instead of (or alongside) a provider. |
| Quote |
A provider's price and estimated timing for a job, shown when you assign a provider. See dispatch an order. |
Setting up your network
| Term |
What it means |
| Zone |
A geographic area you define to control where and how deliveries are offered. |
| Contract |
The commercial terms that govern how you dispatch to a given provider. |
| Route restriction |
A rule that limits how orders can be grouped or routed. |
Working orders
| Term |
What it means |
| Needs attention |
Orders that can't be dispatched yet because something needs fixing first. See resolve orders. |
| Ready to dispatch |
Orders that have passed validation and can be sent to a provider or your fleet. |
| Proof of delivery (POD) |
The confirmation a delivery was completed — often a photo or signature. See review proof-of-delivery photos. |
Automating your operation
| Term |
What it means |
| Workflow |
An automation that acts on your jobs for you. See what workflows are. |
| Strategy |
A reusable dispatch or optimization ruleset your workflows apply. |
| Notification trigger |
The condition that fires a customer notification, paired with the message it sends. |
More detailed glossaries
Some areas have their own, deeper term lists:
Related