No location updates from a driver

Last updated: August 28, 2026

If you're not seeing a driver's location update, check permissions first, then reset their status.

Check location permissions

  1. In the driver app, tap the Profile icon (top left) and open Permissions. Make sure Location is granted.
  2. On Android, also check Settings > Apps > Nash Driver > Permissions > Location > Allow all the time.

Reset the driver's status

Have the driver toggle the Active switch off and on, on the Active tab. This resets their status and often kicks location tracking back on.

If location still isn't showing up within a couple of minutes, contact Nash support.

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