Nash glossary
The words you'll see across the Nash portal, in plain terms. For the quick orientation, see Welcome to Nash.
The core flow
| Term | What it means |
|---|---|
| Order | What comes in before you've decided how it will move. An order can still be edited, combined, or replanned. |
| Job | The actual delivery being carried out — one order in motion, from pickup to drop-off. |
| Delivery | The finalized unit that's been dispatched. Unlike an order, it's locked in and can't be edited. |
| Dispatch | Handing a job off to a driver or provider to complete. |
| Route | A sequence of stops assigned to a driver to work through in order. |
| Stop | A single pickup or drop-off point along a route. |
Who does the delivering
| Term | What it means |
|---|---|
| Provider | A third-party delivery company you dispatch to. Nash dispatches the job; the provider performs the delivery. See manage providers. |
| Own fleet | Your own drivers, managed in Nash, who you dispatch to instead of (or alongside) a provider. |
| Quote | A provider's price and estimated timing for a job, shown when you assign a provider. See dispatch an order. |
Setting up your network
| Term | What it means |
|---|---|
| Zone | A geographic area you define to control where and how deliveries are offered. |
| Contract | The commercial terms that govern how you dispatch to a given provider. |
| Route restriction | A rule that limits how orders can be grouped or routed. |
Working orders
| Term | What it means |
|---|---|
| Needs attention | Orders that can't be dispatched yet because something needs fixing first. See resolve orders. |
| Ready to dispatch | Orders that have passed validation and can be sent to a provider or your fleet. |
| Proof of delivery (POD) | The confirmation a delivery was completed — often a photo or signature. See review proof-of-delivery photos. |
Automating your operation
| Term | What it means |
|---|---|
| Workflow | An automation that acts on your jobs for you. See the workflows overview. |
| Strategy | A reusable dispatch or optimization ruleset your workflows apply. |
| Notification trigger | The condition that fires a customer notification, paired with the message it sends. |
More detailed glossaries
Some areas have their own, deeper term lists:
- Workflow triggers, conditions, and actions — the building blocks of a workflow.
- Notification trigger reference — every customer-notification trigger.
Related
- Welcome to Nash — the short version of the core terms.
- Contact Nash support — when a definition isn't enough.