Requesting Logs from Nash

Last updated: December 12, 2024

The Request Logs feature provides essential details about job creation requests and webhook updates, helping you troubleshoot API or webhook issues effectively.

Accessing the Request Logs

  1. Navigate to Settings > Integrations > Request Logs in the left-side menu of your Nash portal.

Searching for Logs

  1. Locate the search bar in the Request Logs section.

  2. Enter the Job ID related to your inquiry.

  3. Select the appropriate date of the order.

Understanding the Results

Request Methods

Monitor traffic levels for each method:

  • GET: Retrieves information from a resource.

  • POST: Sends data for processing to a resource.

HTTP Response Codes

HTTP codes indicate the status of your API requests:

  • Successful Responses (Green):

    • 200 OK: The request was successful.

  • Unsuccessful Responses (Red):

    • 400 Bad Request: The server couldn't process the request due to invalid syntax.

    • 500 Internal Server Error: A server-side issue prevented fulfillment.

Analyzing and Troubleshooting

  1. Carefully examine logs for your job ID.

  2. Look for error messages, unexpected responses, or irregular patterns.

  3. Identify where requests or updates may have failed and the nature of any errors.

  4. Gather insights or data to share with Nash support for advanced troubleshooting.

The Request Logs tool provides the visibility needed to pinpoint and resolve issues efficiently!