Add a payment method
Last updated: August 16, 2026
Add a card or bank account so Nash can bill you for the deliveries you dispatch. You'll need one on file before your organization can start dispatching.
Note
Managing payment methods is limited to organization admins. If you can't open Billing, ask an admin on your team.
Add a card or bank account
- Go to Settings ▸ Billing.
- In Payment methods, select Add payment method.
- Enter the payment details and your billing contact information, then agree to the payment authorization and terms.
- Submit. Your new method appears in the list.
Which method types you can add depends on your country — Nash's payment processor, Stripe, offers the ones supported there:
- Credit or debit card
- US bank account (ACH Direct Debit)
- UK bank account (Bacs Direct Debit)
- EU bank account (SEPA Direct Debit)
- Australian bank account (BECS Direct Debit)
- Canadian bank account (Pre-authorized Debit / PAD)
Note
Card details go straight to Stripe for secure processing — they never touch Nash.
Avoid the credit-card fee
Paying by credit card adds a 3% processing fee (or the maximum allowed by law). To avoid it, link a bank account as your payment method instead. The fee notice appears in the add form whenever you choose a card.
Set a default, or remove a method
Each method has a ⋮ menu:
- Set as default — the method Nash charges. Its row shows a Default badge.
- Remove — take a method off file.
A card nearing its expiry date shows an Expires soon badge, and an expired one shows Expired — add or set a new default before it lapses so dispatching isn't interrupted.
If you can't add one from the portal
Sometimes Nash can't set up the in-portal form for your account. You'll either see an Add in Stripe option that opens Stripe's hosted Customer Portal to add the method there, or a message that setup isn't available yet — in which case Nash's team gets your account ready, usually within one business day. Reach out to Nash support if you're blocked.
Related
- Billing overview — how billing works and who can manage it.
- Payment methods and fees reference — accepted method types and the card fee, at a glance.
- View invoices and billing history — see what you've been charged.