Create a Dispatch Strategy

Last updated: December 6, 2024

Dispatch Strategies in Nash let you customize how delivery providers are assigned, aligning your operations with business goals. These strategies streamline decision-making, optimize delivery assignments, reduce costs, and improve customer satisfaction.

Examples of Dispatch Strategies

  • Lowest Cost

    • Best for: Cost-sensitive deliveries.

    • Example: A restaurant chain minimizing expenses for regular food orders.

  • Most Reliable

    • Best for: High-value or urgent deliveries.

    • Example: A jewelry store or medical supplier ensuring timely, secure deliveries.

  • Manual Ranking

    • Best for: Businesses with preferred provider relationships.

    • Example: A company prioritizing its in-house fleet before third-party options.

  • Weighted Distribution

    • Best for: Managing workloads across multiple providers.

    • Example: An e-commerce platform balancing orders among delivery partners.

  • Manual Ranking with Auto-Reassign

    • Best for: Prioritizing preferred providers while ensuring delivery completion.

    • Example: A business starting with a top-ranked provider but switching automatically if it fails.

Steps to Create a Dispatch Strategy

  • Access Dispatch Strategy Settings

    • Navigate to Settings > Orchestration > Dispatch Strategy.

    • Select Create New Strategy.

  • Name Your Strategy

    • Use a clear, descriptive name for easy reference.

  • Select Providers

    • Add or remove providers to align with your operational needs.

  • Choose a Selection Strategy

    • Lowest Cost: Assigns to the provider with the lowest price.

    • Most Reliable: Selects based on reliability scores.

    • Manual Ranking: Ranks providers by preference.

    • Weighted Distribution: Distributes jobs based on preset weights.

    • Dynamic Dispatch: Uses real-time data to assign the most suitable provider.

  • Set Maximum Delivery Fee (Optional)

    • Enable and specify a cap on the delivery cost per job.

Configure Auto-Dispatch

  • Decide whether to enable auto-dispatch on creation.

  • Set specific package and vehicle requirements if necessary.

Set Up Auto-Reassign

  • Enable auto-reassign on failure to ensure delivery completion.

  • Configure time-based auto-reassign settings for timely job reassignment.

Finalize and Save

  • Double-check all settings.

  • Select Save to create your strategy.

By tailoring Dispatch Strategies, you can improve efficiency, reduce costs, and ensure reliable delivery performance tailored to your business needs.