The Driver cannot see the assigned job in the Driver App

Last updated: May 15, 2026

If a driver is assigned a job, but they are not able to view the job in the app, there could be a few reasons for this.

Driver is logged into the wrong account

Some drivers have multiple accounts, even under the same phone number. Here's how to verify they are activated on the correct account:

  1. The provider account logo will be displayed at the top of the app on the main screen, and;

  2. The provider company name will be displayed at the top of the app on the settings page

Driver is assigned more than one driver account at the provider

Drivers are only allowed a single account for each provider account. Here's how to check if they have a duplicate account.

  • In the Nash portal, go to Fleet > Drivers

  • Search for the driver name

  • Check that no accounts have the same phone number

  • If there is a duplicate, deactivate one of the accounts

If you need additional assistance, contact Nash Support

Driver has been removed from the driver group

If a driver is removed from a driver group after being assigned a job, they will no longer see the job on their app. The driver must be assigned to the driver group for the duration of the job. Here's how to check if the driver is assigned to the correct group.

  • In the Nash portal, check the job for what driver group is assigned to the job.

  • Go to Fleet > Drivers

  • Search for the driver name

  • Match the driver groups assigned to the driver with the driver group the job is assigned to

  • If they no longer are in the driver group, add them to the group. Save.

The driver will now see the job in the app.