Failing a delivery

Last updated: February 4, 2026

When circumstances prevent delivery completion, use the fail delivery feature to notify the Provider Organization and arrange returns if necessary.

You can fail a delivery at pickup or at dropoff.

To fail a package during barcode scanning, see Handle scanning issues in 📄 Scan barcodes during pickup/dropoff

Indicate the failure

  1. Select the â‹® symbol in the upper right corner

  2. Choose the reason for delivery failure from the provided options

  3. Follow any additional prompts for your specific situation

Failure Reasons

There are multiple failure reasons to choose from - choose the one that best matches the situation.

Pickup Reasons

Dropoff Reasons

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Complete the return process

Failed deliveries may generate a return trip. If this is the case, a return trip will automatically begin at the end of your other deliveries. For more information, see 📄 Returns