Set driver availability and enable or disable a driver

A driver has two separate states on the Drivers page: availability (whether they're on right now) and enabled (whether they're an active part of your roster at all). Both are roster settings — neither one puts a driver on a specific delivery. For that, see manually assign a delivery.

Note

Fleet and this page are gated. Availability varies by organization — if you don't see it, reach out to Nash. When your access is scoped, you can't enable or disable drivers. A user scoped to driver groups can still set availability for the drivers in their groups; a user scoped to locations sees the Drivers page read-only.

Set availability

The Availability column shows each driver as Available or Unavailable. Select the badge to open the Select Availability menu and switch between the two. You can also change availability from the top of a driver's detail drawer.

Availability reflects whether the driver is currently on and able to take work. It's a quick toggle you'll change day to day, independent of whether the driver is enabled.

Availability is not the same thing as a scheduled shift. A shift is a planned block of time on the calendar; availability is the driver's actual on/off state right now, and normally follows the driver's own on/off toggle in the driver app — the portal control here is an override. See manage shifts for scheduling.

Enable or disable a driver

Whether a driver is Enabled or Disabled shows in the Enabled column. To change it, open a driver's actions menu from their row and choose Disable (for an enabled driver) or Enable (for a disabled one). You can also enable a disabled driver from their detail drawer, where the primary button reads Enable.

Disabling a driver takes them out of the active roster: the driver is no longer assigned work and is removed from their driver groups. It also removes their driver access to your organization, so they can no longer sign in to the driver app for it — the app shows Your account isn't ready yet. If the same person also has a portal role in your organization (Admin, for example), that role stays. Disabling is reversible — enable the driver again to bring them back and restore their driver app access. Use the All and Enabled tabs at the top of the list to view every driver or only the enabled ones.

Disable is the way to take a driver off your organization. Driver access follows the driver, not member management: removing a member who is still an enabled driver is declined. Disable the driver first, then remove them as a member if they still hold a portal role.